Refund Policy

About my jewelry:

Please know before buying majority of our items are hand made, from scratch. Slight imperfections are expected. Some items are hand selected and some items are my designs that are in manufacturing. I will never send out a product that is not up to my standards.

If anything happens to your jewelry upon arrival please notify us immediately. We ask that you let us know within 5 business days of arrival after that we cannot be confident that this error in fact happened in transit. If a repair or replacement needs to take place, once the original is received please give up to 5 business days for the replacement to be remade and shipped out.

We pride ourselves in making accessories that will last years to come. We know things can happen especially with handmade items and if something you purchased breaks please email us and we will assess how to move forward. Repairs for items that broke at NO FAULT to the customer within 30 days of receiving will be repaired/replaced at no cost. Anything after 30 days will be reviewed on a case to case basis and the customer must pay shipping for the return of the item in need of repair/replacement.

With custom pieces no returns are accepted. If you return an item for a reason agreed upon by both parties, only a refund for the item will be issued once the item(s) are received.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@lettscollect.com.

Return Policies and Procedures

How do I initiate a return?

To initiate a return, email contact@LettsCollect.com with your name and order number.

We know things can happen especially with handmade items and if something you purchased breaks please email us and we will assess how to move forward. Repairs for items that broke at NO FAULT to the customer within 30 days of receiving will be repaired/replaced at no cost. Anything after 30 days will be reviewed on a case to case basis and the customer must pay shipping for the return of the item in need of repair/replacement.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@lettscollect.com.

Jewelry Care

WE HAVE SOME IDEAS!

So many variables contribute to the changes in metal composition but here are a few big ones:

  1. Skin composure. Body composition is sooooo different, and whether or not your skin can happily enjoy years of wearing the same piece of jewelry has a lot to do with your individual body composition.  Genes and luck play into it.
  2. Living conditions. Humidity, heat and moisture all contribute to the breakdown of metal.  Your jewelry will likely tarnish quicker if you live in a warm, humid environment over a cold and dry climate. (Might be the only time living in North Dakota is preferable to living in Hawaii?)
  3. Exposure to water. Water will break down metal.  Gold filled and sterling silver are strong metals that can handle a lot of water exposure and are slow to tarnish.  That being said, water will always wear on metal over time so be aware of how much water exposure your jewelry has had.
  4. Exposure to chemicals.  Similar to water, any exposure to chemicals will, with time, wear down a piece of jewelry.  Perfumes, lotions, chlorines, etc.  all take their toll over time.

We can not guarantee every piece of jewelry against every condition.  Metal will eventually wear, but we feel absolutely confident that you are getting the total sweet spot of high quality, long lasting metal and affordable price!

Your huggie earring's effectivity depends on an exact fit in the latch and when this happens they are magic! But lots of things can loosen a huggie clasp so it is common to need to adjust your huggie latch!

The post on the huggie that clicks into the latch can be easily adjusted. If your huggie is too tight, the post of the earring needs to be pushed down a little and if the post of the earring is too loose it needs to be pushed up a little. Use a little pressure to move it up or down and then try clicking it into place. This has helped us obtain a better latch. Check out the video we made to help you fix your huggies.